iTop includes:
A complete CMDB (Configuration management database) allowing IT operation to document IT inventory.
A Service Desk module allowing IT operation to track end-user requests.
An Incident management module allowing IT operation to track and communicate about all issues occurring on IT.
A change management module allowing IT operation to better deal with all the changes occurring.
A service management module allowing IT operation to document all the contracts and services they have under their control. A known error database allows IT operation to document fix for known issue in order to speed resolution process. An outage module allows IT operation to document all planned outages and notify concerned contacts. Dashboards allow you to quickly get an overview of your IT. Ad hock report allows you to control your IT.
